Terms of service

1. Overview

Welcome to babybood.shop.

These Terms of Service govern your access to and use of babybood.shop, including all webpages, content, features, products, customer services, checkout functions, and other services made available through the website.

Throughout these Terms:

“babybood.shop,” “we,” “us,” and “our” refer to the operator of babybood.shop.
“You,” “your,” “customer,” and “user” refer to any person who visits the website, creates an account, submits information, or purchases a product.
“Website” means babybood.shop and its associated webpages.
“Services” means the website, online store, customer-support services, checkout functions, and related services.
“Products” means the women’s clothing, fashion accessories, and other goods offered through babybood.shop.

By accessing the website, placing an order, creating an account, or otherwise using the Services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the website or purchase products from babybood.shop.

2. Related Policies

These Terms apply together with the following policies published on babybood.shop:

Privacy Policy
Return and Refund Policy
Shipping Policy
Contact Us information
Any product-specific conditions displayed before checkout

These documents form part of the agreement between you and babybood.shop where relevant to your use of the website or purchase.

If there is an inconsistency between these Terms and a mandatory consumer right, the mandatory consumer right will prevail.

3. Contact Information

Questions about these Terms, products, orders, payments, deliveries, returns, refunds, or customer rights may be sent to:

Store: babybood.shop
Website: babybood.shop
Email: info@babybood.shop

Please include your order number in all order-related communications.

4. Shopify Platform

babybood.shop is hosted and supported through Shopify.

Shopify provides the ecommerce technology used to operate the website, display products, process checkout information, manage orders, and support payment and store functions.

Products offered through babybood.shop are sold by the operator of babybood.shop and not by Shopify unless expressly stated otherwise.

Shopify and any connected payment, application, or service provider may process information according to their own applicable terms and privacy policies.

5. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, condition, warranty, or liability that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

Where the Australian Consumer Law applies, products may come with guarantees that cannot be excluded.

Depending on the circumstances, customers may be entitled to a repair, replacement, refund, cancellation, compensation, or another remedy where a product fails to meet an applicable consumer guarantee.

Our voluntary store policies operate in addition to, and do not replace, statutory consumer rights.

6. Eligibility

You may use the website and place an order only if you:

Have legal capacity to enter into a binding contract
Use the website for lawful purposes
Provide accurate and complete information
Use a payment method that you are authorised to use
Comply with these Terms and applicable law

If you are under the age required to enter into a binding purchase contract, you may use the website only with the involvement and permission of a parent or legal guardian.

7. Personal and Non-Commercial Use

Products purchased through babybood.shop are intended primarily for personal use.

You must not purchase products for unauthorised resale, commercial redistribution, export in violation of law, or fraudulent activity.

Customers seeking wholesale or commercial supply arrangements must contact info@babybood.shop before placing an order.

We may apply reasonable order-quantity limits where necessary to protect product availability, prevent fraud, or distinguish personal purchases from commercial resale.

8. Our Products

babybood.shop offers women’s fashion in a range of styles, which may include:

Dresses
Mini dresses
Tops and blouses
Skirts and mini skirts
Jeans
Trousers and slim-fit pants
Matching sets
Knitwear
Jackets and coats
Seasonal clothing
Fashion accessories
Other related products

Product ranges, sizes, colours, designs, and availability may change over time.

We may introduce, update, suspend, or discontinue products without prior notice where this does not interfere with an order that has already been accepted.

9. Product Information

We make reasonable efforts to ensure that product descriptions, materials, photographs, measurements, colours, care instructions, prices, and availability information are accurate.

Before ordering, you should review:

The full product description
Available size information
Garment measurements
Material information
Care instructions
Colour options
Product price
Delivery information
Return conditions

Product images may include styling accessories, footwear, jewellery, or other items that are not included unless expressly identified as part of the product.

10. Colours, Patterns, and Measurements

Product colours may appear slightly different because of:

Screen settings
Device display
Photography lighting
Image processing
Fabric texture
Dye-batch differences

Pattern placement may vary between individual garments.

Measurements may vary slightly because of the measuring method, fabric characteristics, or manufacturing tolerances.

Minor variations do not affect your rights where the product is materially different from its description or otherwise fails to meet a consumer guarantee.

11. Sizing and Fit

Sizing may vary between products, styles, suppliers, and garment designs.

Customers should not rely solely on a size label when selecting a product. You should review the size guide and product measurements shown on the relevant product page.

Where the supplied product matches the ordered size and published measurements but does not provide your preferred fit, the return will generally be handled under our voluntary change-of-mind policy.

Where the product is incorrectly labelled or materially differs from the published sizing information, your statutory consumer rights may apply.

12. Product Care

Customers should follow all washing, drying, ironing, storage, and care instructions supplied with a product.

Damage caused solely by misuse, improper washing, unsuitable cleaning products, unauthorised alteration, accidental damage after delivery, or failure to follow clear care instructions may not constitute a product fault.

This does not affect your rights where the product was defective, unsafe, incorrectly described, or otherwise failed to meet an applicable consumer guarantee.

13. Product Availability

All products and orders are subject to availability.

Adding a product to your cart does not reserve it.

A product may become unavailable because of:

Inventory discrepancies
Simultaneous customer orders
Supplier availability
Product-quality concerns
Technical errors
Delivery restrictions
Discontinuation

If a product becomes unavailable after payment, we will contact you and provide an appropriate solution.

This may include:

Cancelling the unavailable product
Refunding the amount paid for that product
Offering an alternative product for your consideration

You are not required to accept an alternative product.

14. Prices

Product prices are displayed on the website and during checkout.

The final amount payable will be shown before you submit the order.

Depending on your location and checkout settings, the total may include:

Product price
Applicable taxes
Delivery charges, where any apply
Discounts
Other charges clearly disclosed before payment

We will not add an undisclosed mandatory fee after you have confirmed the order.

Prices may change before an order is submitted. A later price change will not affect an order that has already been accepted.

15. Currency

Prices may be displayed in Australian dollars or another currency depending on the customer’s location, market settings, selected currency, and available payment functions.

Where a currency-conversion feature is provided, the final currency and amount charged will be displayed during checkout.

Your bank or payment provider may apply its own currency-conversion rate or transaction fee. Such third-party fees are not controlled by babybood.shop.

16. Taxes and Import Charges

Applicable taxes collected by babybood.shop will be shown during checkout where required.

International orders may be subject to customs duties, import taxes, brokerage charges, or other government fees depending on the destination.

Where such charges are not collected during checkout, they may be charged by the destination country, customs authority, carrier, or another authorised body.

Customers are responsible for providing accurate information required for lawful customs clearance.

Nothing in this section allows us to impose a charge that should have been disclosed before purchase.

17. Pricing Errors

We make reasonable efforts to ensure that prices are accurate.

If an obvious pricing, discount, description, or technical error occurs, we may contact you before accepting or fulfilling the order.

Where an error is obvious and a reasonable customer should have recognised it as an error, we may cancel the affected transaction to the extent permitted by law.

If payment has already been collected for a lawfully cancelled order, the relevant amount will be refunded to the original payment method.

We will not charge a corrected higher price without obtaining your agreement.

18. Promotions and Discount Codes

Promotions and discount codes may be subject to conditions including:

Start and end dates
Eligible products
Minimum order values
Maximum discounts
Customer eligibility
Geographic restrictions
Usage limits
Excluded products
Restrictions on combining offers

Unless expressly stated otherwise:

Only one discount code may be used per order.
Discount codes have no cash value.
Discounts cannot be applied retroactively.
Expired codes will not be accepted.
Codes may not be reproduced or sold commercially.
Discounts apply only to eligible products.

Promotional conditions do not remove rights available under the Australian Consumer Law.

19. Placing an Order

To place an order, you must:

Select the desired product.
Select the available size, colour, and quantity.
Add the product to your cart.
Review the cart.
Provide accurate contact, billing, and delivery information.
Select an available delivery method.
Select an available payment method.
Review the total price and applicable policies.
Confirm the order and payment obligation.
Submit the order.

You are responsible for checking your order before submission.

20. Order Acknowledgement

After an order is submitted, you may receive an automated order acknowledgement.

The acknowledgement confirms that we received the order but does not necessarily mean that the order has been accepted.

We may review the order for:

Product availability
Payment authorisation
Address accuracy
Fraud risk
Quantity limits
Delivery restrictions
Compliance with these Terms

21. Order Acceptance

A binding sales contract is generally formed when we confirm that the order has been accepted or dispatched.

We may refuse an order before acceptance for a legitimate reason, including:

Product unavailability
Payment failure
Suspected fraud
Incorrect pricing
Incorrect product information
Delivery restrictions
Unauthorised commercial resale
Violation of these Terms
Legal or regulatory restrictions

If an order is refused after payment has been collected, we will refund the relevant amount.

22. Payment

Available payment methods are displayed during checkout.

Payments may be processed through Shopify, Shopify Payments, card networks, PayPal, digital-wallet providers, banks, or other authorised payment providers.

By submitting payment information, you confirm that:

The information is accurate
You are authorised to use the payment method
The payment provider may process the transaction
The total shown during checkout may be charged
Reasonable fraud-prevention checks may be carried out

Payment providers may apply their own terms, authentication processes, security measures, and privacy policies.

23. Payment Verification

An order may be delayed, rejected, or cancelled if:

Payment cannot be authorised
Authentication is incomplete
The payment provider declines the transaction
The billing information is inconsistent
Fraud-prevention checks identify a material concern
The payment is reversed
The transaction appears unauthorised or unlawful

We may request reasonable information to verify the purchaser or transaction.

We will not ask you by ordinary email to provide complete card numbers, card security codes, online banking passwords, or unnecessary sensitive credentials.

24. Accurate Customer Information

You agree to provide accurate and complete:

Full name
Email address
Telephone number
Billing address
Delivery address
Payment information
Delivery instructions

You must contact us promptly if relevant information changes before dispatch.

babybood.shop is not responsible for a delay caused solely by incorrect information supplied by the customer, except to the extent that applicable law provides otherwise.

25. Customer Accounts

The website may allow customers to create an account.

You are responsible for:

Protecting your login credentials
Using a secure password
Keeping account information current
Restricting access to your device
Reporting suspected unauthorised access

You must not use an account to commit fraud, impersonate another person, manipulate promotions, interfere with the website, or violate applicable law.

We may suspend an account where reasonably necessary for security or fraud prevention. This does not remove rights relating to valid existing orders.

26. Order Changes and Cancellations

Contact info@babybood.shop immediately if you wish to change or cancel an order.

We will make reasonable efforts to assist, but changes cannot be guaranteed after processing begins.

The following details may be difficult or impossible to change after fulfilment begins:

Product
Size
Colour
Quantity
Delivery address
Delivery method
Payment method

If the order has already been dispatched, it may need to be returned under our Return and Refund Policy after delivery.

27. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy and the information displayed during checkout.

Delivery estimates are provided in good faith but may be affected by:

Carrier delays
Severe weather
Public holidays
Customs procedures
Incorrect addresses
Failed delivery attempts
Local disruptions
Events outside reasonable control

Where a specific delivery period is promised, we will comply with applicable legal obligations concerning delayed or failed delivery.

28. Separate Shipments

Products from the same order may be shipped separately.

This may occur because products are prepared at different facilities, become ready at different times, or are subject to carrier requirements.

Separate parcels may have different tracking numbers and delivery dates.

Customers will not be charged an additional standard shipping fee solely because an order is divided into multiple parcels, unless a separate charge was clearly disclosed and accepted before purchase.

29. Delivery Address and Failed Delivery

You must provide a complete and accurate delivery address.

If a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, failed to collect the parcel, or refused delivery without a valid legal reason, the parcel may be returned.

After receiving the returned parcel, we will determine the available reshipment or refund options.

Where legally permitted, reasonable additional shipping costs caused solely by customer-provided incorrect information may be charged or deducted from a voluntary refund.

No such charge will be imposed where the delivery failure resulted from our error or a carrier acting on our behalf.

30. Risk of Loss or Damage

For consumer orders, responsibility for accidental loss or damage remains with babybood.shop until the product is delivered to the customer or another person authorised by the customer, subject to applicable law.

Where a customer independently appoints a carrier that was not offered by babybood.shop, responsibility may transfer when the product is provided to that carrier to the extent permitted by law.

31. Inspection on Delivery

You should inspect the parcel and products within a reasonable period after delivery.

Contact info@babybood.shop promptly if:

The parcel is damaged
The wrong product was delivered
A product is missing
A product is defective
The delivered size or colour is incorrect
The product is materially different from its description

We may request photographs or other reasonable information to investigate the issue.

Requesting supporting information does not remove a customer’s statutory rights.

32. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy.

Our voluntary change-of-mind policy operates separately from rights under the Australian Consumer Law.

A customer may be entitled to a statutory remedy where a product:

Is faulty
Is unsafe
Is not of acceptable quality
Does not match its description
Is not fit for its ordinary purpose
Is not fit for an agreed disclosed purpose
Does not meet an applicable express representation

We will not replace a legally required monetary refund with store credit unless the customer voluntarily agrees.

33. Major and Minor Product Problems

Where a product has a major failure under applicable law, the customer may be entitled to reject the product and choose a refund or replacement.

Where a product problem is minor and can be remedied within a reasonable time, babybood.shop may provide an appropriate repair, replacement, or other remedy.

The appropriate remedy depends on the nature of the problem and the rights available under applicable law.

Detailed procedures are provided in our Return and Refund Policy.

34. Change-of-Mind Returns

Australian Consumer Law does not generally require a refund solely because a customer changed their mind.

However, babybood.shop may provide a voluntary change-of-mind return option under the conditions stated in our Return and Refund Policy.

Customers must comply with the published eligibility, time, condition, and return-shipping requirements for voluntary change-of-mind returns.

This section does not restrict rights concerning faulty, unsafe, incorrectly supplied, or misdescribed products.

35. Sale Products

Sale, discounted, promotional, and clearance products remain covered by applicable consumer guarantees.

A discounted product is not automatically excluded from a statutory remedy.

Where a specific defect was clearly disclosed before purchase and the customer purchased the product with knowledge of that defect, that disclosed issue may not provide a basis for a remedy. Other undisclosed faults remain subject to applicable law.

36. Reviews and Customer Content

The website may allow customers to submit reviews, feedback, photographs, comments, or other content.

By submitting content, you confirm that:

You have the right to submit it
It reflects your genuine experience where presented as a review
It is not false or misleading
It does not infringe another person’s rights
It does not contain confidential information
It is not defamatory, threatening, discriminatory, obscene, or unlawful
It does not contain malware or harmful code

You grant babybood.shop a non-exclusive, worldwide, royalty-free licence to store, reproduce, display, translate, format, and publish the submitted content for operating and promoting the store.

We may moderate or remove content that violates these Terms or applicable law.

We will not knowingly publish fabricated reviews as genuine customer reviews.

37. Intellectual Property

Unless otherwise stated, the website and its content are owned by, licensed to, or lawfully used by babybood.shop.

Protected content may include:

Text
Product descriptions
Photographs
Videos
Graphics
Logos
Icons
Page designs
Website layouts
Software
Databases
Brand elements

You may use the website for personal shopping and other lawful non-commercial purposes.

Without prior written permission, you must not:

Reproduce substantial website content
Copy content for commercial use
Scrape or extract website data
Republish product descriptions
Misuse our name or branding
Remove ownership notices
Sell or license website materials
Create a misleading association with babybood.shop

Any rights or exceptions available under applicable law remain unaffected.

38. Acceptable Use

You must not use the website:

For unlawful or fraudulent purposes
To violate intellectual-property rights
To submit false identity or payment information
To introduce malware or harmful code
To interfere with website security
To obtain unauthorised access
To scrape data without permission
To harass or harm another person
To submit false reviews
To manipulate promotions
To abuse refunds or chargebacks
To place orders for unlawful resale
To interfere with another customer’s use of the website

We may take reasonable action to protect the website, customers, and our legal rights.

39. Fraud Prevention

We may review orders, accounts, returns, and payments for suspected:

Payment fraud
Identity misuse
Account takeover
Promotion abuse
False refund claims
Product substitution
Chargeback abuse
Unauthorised resale
Other unlawful conduct

Where reasonably necessary, we may request verification, delay order acceptance, restrict an account, cancel an unaccepted order, or preserve relevant records.

We will not refuse a genuine consumer claim solely because the customer exercised a statutory right.

40. Third-Party Services

The website may use or link to independent third-party services, including:

Shopify
Payment processors
Delivery carriers
Tracking services
Review providers
Analytics services
Social-media platforms
Customer-support tools
Connected applications

Third-party services may be governed by their own terms and privacy policies.

babybood.shop is not responsible for an independent third party’s acts or omissions beyond any responsibility imposed on us by applicable law.

41. Third-Party Links

The website may contain links to external websites.

A link does not necessarily mean that babybood.shop controls, approves, or endorses the external website.

Customers should review the external website’s terms, privacy policy, security information, and purchasing conditions before using it.

42. Website Availability

We aim to keep babybood.shop available and functioning properly but cannot guarantee uninterrupted access.

The website may be temporarily unavailable because of:

Maintenance
Security updates
Technical failures
Hosting issues
Network interruptions
Platform changes
Events outside reasonable control

Temporary website unavailability does not remove obligations concerning an accepted order.

43. Website Errors and Corrections

We may correct errors, inaccuracies, or omissions relating to:

Product descriptions
Prices
Promotions
Availability
Delivery estimates
Website content
Store policies

Corrections will not improperly alter an accepted sales contract.

If a correction materially affects an accepted order, we will contact the customer and provide any remedy required by law.

44. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable privacy requirements.

Our Privacy Policy explains:

What information may be collected
Why it is collected
How it may be used
Who may receive it
How it may be protected
How customers may make privacy requests

Where consent is legally required, consent will be requested separately and will not be assumed solely because you accepted these Terms.

45. Electronic Communications

By placing an order or contacting us, you agree that we may send electronic communications concerning:

Order confirmation
Payment
Delivery
Tracking
Returns
Refunds
Customer support
Account security
Legal notices

Transactional communications are separate from promotional marketing.

Marketing communications will be handled according to your preferences and our Privacy Policy.

46. Security

We use reasonable measures intended to protect the website and customer information.

However, no online system can guarantee absolute security.

You are responsible for:

Protecting your account password
Securing your devices
Avoiding suspicious links
Reporting unauthorised activity
Not sharing payment credentials by email

Contact info@babybood.shop if you believe your account or order information has been compromised.

47. Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

In particular, nothing excludes or limits liability for:

Fraud
Intentional misconduct
Death or personal injury where liability cannot be excluded
Breach of a non-excludable consumer guarantee
Any other liability that cannot legally be excluded

To the extent permitted by law, babybood.shop is not responsible for loss caused solely by:

Customer-provided inaccurate information
Customer misuse of a product
Failure to follow clear care instructions
Unauthorised account use not caused by our failure
Independent services outside our reasonable control
Events that could not reasonably have been prevented

Any limitation in these Terms will be interpreted subject to applicable consumer law.

48. Indemnity

To the extent permitted by law, you are responsible for loss reasonably suffered by babybood.shop as a direct result of your unlawful conduct, fraud, deliberate misuse of the website, or material breach of these Terms.

This section does not require a consumer to compensate babybood.shop for exercising a lawful consumer right or making a genuine complaint.

49. Events Outside Reasonable Control

We may be delayed or prevented from performing an obligation because of circumstances outside reasonable control, including:

Natural disasters
Severe weather
Fire
Flood
Epidemics
War
Civil unrest
Government action
Carrier disruption
Customs disruption
Labour disputes
Power failure
Network failure
Major platform outages

We will take reasonable steps to reduce the effect of the disruption and resume performance.

Mandatory cancellation, refund, delivery, and consumer rights remain unaffected.

50. Complaints

To submit a complaint, contact:

Email: info@babybood.shop

Please include:

Your full name
Order number where applicable
Email address used for the order
A clear description of the issue
The outcome you are requesting
Relevant supporting information

We will review complaints in good faith and seek a fair resolution.

Submitting a complaint directly to babybood.shop does not prevent you from using any external rights or remedies available under applicable law.

51. Dispute Resolution

The parties should first attempt to resolve a dispute through direct written communication.

If the dispute cannot be resolved, customers may seek assistance from an applicable Australian state or territory consumer-protection agency, a tribunal, a court, or another competent body.

Nothing in these Terms requires a consumer to give up a right to bring a claim before a competent authority.

52. Governing Law

These Terms and purchases made through babybood.shop are governed by applicable Australian law.

Where a customer lives outside Australia, any mandatory consumer protection available under the law of the customer’s country may continue to apply where it cannot lawfully be excluded.

No governing-law provision in these Terms removes mandatory consumer protections.

53. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to operate unless applicable law requires otherwise.

54. No Waiver

A delay or failure by babybood.shop to enforce a provision does not permanently waive the right to enforce it later.

No action or inaction by babybood.shop can waive a customer’s mandatory statutory rights.

55. Entire Agreement

These Terms, together with the policies and information incorporated into them, form the agreement governing your use of the website and purchases from babybood.shop.

They do not override:

Mandatory consumer rights
Express written commitments made to a customer
Product-specific information incorporated into a purchase
Remedies required by applicable law

56. Changes to These Terms

We may update these Terms to reflect:

Changes to the website
Changes to products or services
Operational changes
Changes to Shopify functions
Security requirements
Legal or regulatory developments

The updated Terms will be published on babybood.shop with a revised “Last updated” date.

Changes will not retroactively reduce rights attached to an order that has already been accepted.

The version applicable to an order will generally be the version published when the order was placed.

57. Contact Us

For questions about these Terms, products, orders, payments, shipping, returns, refunds, privacy, or consumer rights, contact:

babybood.shop
Website: babybood.shop
Email: info@babybood.shop